At PARTÉ, we take great care in preparing and checking every order.

However, if you receive a defective item or an incorrect product, we are happy to assist you with a replacement.

Eligibility

We accept claims only for:

Defective items (manufacturing issues or damage upon arrival).

Wrong items received (incorrect color, size, or product).

To process your claim, please provide:

A clear unboxing video showing the package being opened for the first time. (Video must be continuous, without edits or cuts.)

Process

Contact us within 48 hours of receiving your order.

Include your unboxing video, photos of the issue, and your order number.

Our team will review your claim within 1–2 business days.

Once approved, we will send a replacement item at no additional cost.

Important Notes

We do not accept returns or exchanges for reasons other than defects or incorrect items.

The unboxing video is required as proof that the issue occurred before the item was used.